Capabilities for Improvement


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iHQ is the first institute fully dedicated to Healthcare Quality in India and a leader in learning, teaching and research of the Healthcare Quality Sciences.

Frequently Asked Questions

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What is healthcare quality?
Healthcare quality is an ideal that is socially constructed. It can be defined operationally as a degree of excellence in the design and performance of clinical and support practices, demonstrated through the measurement of needs of individuals or groups and the improvement of goals, structures, processes, and outcomes to meet the needs, by action at the individual or the system level.
How will I benefit from iHQ's courses?

iHQ's is committed to innovation in healthcare education. iHQ offers a variety of learning opportunities: online courses, class based workshops, onsite training and weekend classes. All of iHQ courses are focused on transferring training to workplace applications. The instructor led courses are planned to address the needs of three categories of healthcare professionals: Clinicians, Executives and Public health officers. Over a period of time, we will bring together all participants on a common agenda program.

iHQ's programs are designed around a framework of learning, improving and sustaining.

Healthcare Quality has demonstrated benefits for organization by improving market share, loyalty and reducing waste etc. What are less well known is the benefits for individual professionals:

  • Clarify the purpose of you vocation and reenergize the passion for caring.
  • Enriching professionalism and leadership.
  • Build trust and rapport with patients and the community.
  • Acquire the tools for practicing evidence based healthcare.
  • provides a framework for adapting and sustaining best practices.
  • Lay the foundation for life-long learning from experience and a pathway for personal and professional mastery.
  • Create efficiencies in daily practice , by doing what works and what matters.
  • Enhance quality of work life, through a sense of shard mission, balancing of work and life.
  • Raise the level of personal and professional ambition.
Not all benefits apply to all, but is a opportunity for reflection, motivation, development and celebration of the passages in professional life.
What is Improvement science?

It is difficult at this point in time to define improvement science. The terminology is increasingly being used to point to the matured state of quality improvement theory and practice in healthcare. There are several instances of its use by government as well as premier institutions in the USA and UK offering courses and fellowships.

Improvement science is the modern version of quality improvement in healthcare at the system level, viewed as a methodology rather than merely a method. It is improvement through quality. It is complementary to improvement through evidence, technology, resources or decision making etc.

Will professionals working in small healthcare organizations or solo clinical practices also benefit from      iHQ's courses?

We at iHQ believe that improvement is a way of thinking. The principles are applicable to all work situations and do not necessarily require major investments. We recommend the clinical practice excellence program to all medical practioners as the appropriate starting point.

Are iHQ's courses currently accredited by the government of India or any university in India?

Healthcare quality is not yet recognized by the Government of India as a separate field of study and is not currently offered as a specialization in Indian universities. We are currently not associated with any universities but are keenly pursuing curriculum development assignments with some universities. There is however increasing employment opportunities in healthcare quality management and consultancy.

iHQ is a professional and system development organization and thus does not have any council affiliations such as MCI,QCI,JCI Aietc etc. In does not currently have a CME credit recognition system; we will In due course pursue recognition for CME credits as an when it becomes available.

Will the courses conducted by iHQ help me seek employment or build career in healthcare quality in      India?

Healthcare Organizations in India have largely pursued quality through ISO9000 certification and national or international accreditation programs. More recently there is greater enthusiasm for six sigma and lean management principles. Broadly speaking theses domains remain the primary areas for employment opportunities.

However, iHQ's strategic plan includes professional certification services that would match the industry requirements.

Note: iHQ does not offer any placement or recommendation services.

Do I have to be a healthcare administrator or management student to benefit from iHQ's courses?

Traditionally quality has been divided. Clinicians assuming accountability for process and outcomes; and managers for structures and technologies. But this characterization belongs to an era when 'work was task based'. Developments in organizational theory now recognize the advantages of 'process based view of work' and thus call for greater interdependence between clinicians and managers. Healthcare quality may rightly be viewed as the cutting edge of both medicine and management. Our courses will bring the two together.

Is the course available to professionals outside India?

iHQ's courses are unique in that they focused on healthcare quality in developing countries. The fees for participants from other countries would be different. We do not provide assistance in travel or accommodation. However, our liaison office would provide help on case by case basis.

What else does iHQ do to promote quality and safety in healthcare in India?

By nature, iHQ is an institution for collaboration. We exist because of a deficiency in the legacy of healthcare quality in India. We will exist as long as there is a gap in the quality methodological practices between developing and developed countries. While we will deliberately avoid reinventing the wheel or creating a standpoint theory for healthcare quality in developing countries, we will remain mindful of the context of developing countries.

How is healthcare accreditation and health care quality related?

Accreditation is one of several mechanisms to improve quality and safety in healthcare. It is a valuable instrument of social accountability and is often influenced by priorities away from the bedside. The value of accreditation depends on the 'quality' of accreditation. Accreditation can be progressive in one of two ways: the 'selection pathway' or the ‘Glass effect’ that promotes transparency through risk adjusted public reporting of performance of healthcare organizations or individuals. The second mechanism is the 'improvement pathway' or the 'Mirror effect' that enhances the feedback to providers and highlights the opportunities for change.

iHQ's research agenda will include comparative analysis of accreditation systems around the world and will help organizations stay ahead of accreditation.

How will courses be of use to students currently pursuing undergraduate or postgraduate studies in      healthcare institutions?

Improvement is the new status quo! Current world views of practice including professions such as healthcare acknowledge the centrality of change and the complex nature of work. Healthcare quality courses will offer healthcare students real life skills for creating clinical, economic and social value. Healthcare quality also provides a pathway for leadership development and a collective means of enhancing the ‘quality of life ‘of professionals.

How does iHQ plan to build relationships with teaching institutions in healthcare?

There is no other principle that is more central to iHQ’s agenda than mainstreaming healthcare quality in healthcare practice and education in India. We strongly believe that to dignify quality we must create academic space for healthcare quality or more precisely improvement science in the undergraduate and postgraduate curriculums of healthcare professionals. iHQ is ready to offer faculty development programs to build academic capability for healthcare quality.

Are there special arrangements available for onsite training in healthcare organizations?

At iHQ we believe that our work should be closest to the place of real work in healthcare organizations. The importance of teamwork and the opportunity to ‘workshop’ real issues from the workplace make a compelling case for onsite training. iHQ is keen on-site assignments, to demonstrate ‘return on training’.

How can patients and lay public participate in iHQ's programs?

The patient empowerment movement has matured in the west and has become recognized as a social need since the publication of the classic reports by the Institute of Medicine. We foresee a greater role for patients and the general public in determining the healthcare agenda of the future. iHQ allows patients to participate in our online forums.